Ben Genevieve Boots
Use a fabric cleaner to clean your bags, a toothbrush to remove dirt particles, and a pencil to remove dirt marks. For stain removal, use commercially available liquids to remove tough stains.
Returns & Exchanges
IMPORTANT: With limited exceptions, returns are refunded via store credit redeemable on itsme.asia. itsme.asia does not issue store credit for the original shipping charges. With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Online Returns Policy
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Items must be sent back within 30 days of the delivery date.
Items must be unused, unwashed, and have original tags attached.
After contacting our support team at firstname.lastname@example.org,
Upon receiving the return and passing inspection, support agent creates a store credit for the customer to use for purchasing an exchange, etc
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.